• Toggle Enable surcharging fees on payments to ON.
• Click Add fee to configure details:
• Surcharging name – Enter a descriptive name (e.g., “Credit Card Fee”).
• Payment method – Select the payment type this surcharge applies to (e.g., Visa Debit, Credit Card).
• Surcharging amount – Choose % or $ amount.

Step 2: Click Save.

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• Toggle Enable charging service fee on order total to ON.
• Click Add fee to configure details:
• Service fee name – Enter a descriptive name (e.g., “Packaging Fee”).
• Service fee is charged on total – Choose when the fee is applied:
  • After discount whole order
  • Before discount whole order
• Service fee is counted to Net revenue – Toggle ON if you want this fee included in revenue reports.
• Service fee rate – Choose % or $ amount.
• Apply After Amount Threshold – Enter a minimum order value for applying the fee (optional).

Step 2: Click Save.

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The post Service Fee Setup appeared first on ConnectPOS.

Step 1 From the Sell Screen in the ConnectPOS app > Menu > Settings > select Tipping.

Step 2 In the Tipping settings, toggle Enable to ON. Tipping Payment Method available are Cash, iZettle, Clover, Stripe, or Dummy payment).

Step 3 In Set up tipping options, enter the tip percentages you want (e.g., 10%, 15%). Use the + button to add more or the – button to remove.

Step 4 Toggle Enable under Custom amount if you want customers to enter their own tip.

Step 5 Tap Save at the bottom.

Step 6: After completing an order, the Add a Tip screen appears. The customer can select a preset tip, enter a custom tip (if enabled), or choose No tip. 

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This function is now available with Stripe and Authorize.net payments, for other payment gateways, please contact our Support Team via support@connectpos.com for more assistance.

To configure “Send Payment Link” function:

Step 1: Login to ConnectPOS > Open Outlet/Register

Step 2: Go to Settings > Send Payment Link

Step 3: Configure your Send Payment Link function

• Enable Send Payment Link: Toggle ON to activate the feature, allowing staff to send payment links to customers.
• Enable Notify Payment Success: Toggle ON to send an automatic notification when the customer successfully completes the payment.
• Email Configuration Fields:
  

Step 4: Edit Email Templates:

• Edit Template: Customize the content and layout of the payment link email.
• Edit Notification Template: Customize the notification email sent after a successful payment.

As the template is displayed in HTML code, please contact our email support@connectpos.com if you need assistance with adjustments.

Step 5: Save.

Step 6: After setup, follow these steps to test the Send Payment Link function:

• Create a test order with the status Unpaid.

• Go to the Order List in ConnectPOS.

• Select the test order.

• Click Request Payment.

• Enter the customer’s email address.

• Click Send.

If the customer receives the payment link email and the link works as expected, your setup is complete.

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• Suggested Models: Star TSP100, Epson, mPOP (Star) – LAN/Bluetooth/USB, other thermal receipt printers supporting USB, LAN, or Bluetooth.

• Setup Steps

iPad/Tablet (Bluetooth – Star/Epson only)

Step 1: Connect the printer to the iPad via Bluetooth.

Step 2: In POS, go to Settings → Hardware.

Step 3: Select Star/Epson from the list.

Step 4: Choose Type: Bluetooth.

Step 5: Tap Search, then Add and Save.

iPad/Tablet (LAN – Star/Epson/Other Brands)

Step 1: Obtain the printer’s IP address by holding Feed + Power until it prints.

Step 2: Make sure the printer and iPad/Tablet are on the same network (first 7–8 IP digits match).

Step 3: In POS, go to Settings → Hardware.

Step 4: Enter the IP address.

Step 5: Set Port to 9100.

Step 6: Save settings.

Windows/MacOS (USB, LAN, Bluetooth)

Step 1: Download and install the manufacturer’s driver.

Step 2: Confirm the printer appears in Printers & Scanners.

Step 3: In POS, go to Settings → Hardware.

Step 4: Select the printer.

Step 5: Enable Automatically print receipt after sale.

Step 6: Assign the printer to the correct outlet.

Cash Drawers

• Suggested Models: Any POS-compatible cash drawer that connects via receipt printer RJ11 port or directly via USB.

• Setup Steps

Step 1: Connect the cash drawer to the receipt printer’s kick port or directly via USB.

Step 2: In POS, go to Settings → Hardware.

Step 3: Add or select the cash drawer.

Step 4: Enable Open drawer after printing.

Barcode Scanners

• Suggested Models: Zebra LS, Socket Mobile, any USB/Bluetooth-compatible scanner.

• Setup Steps

Windows/MacOS (USB/Bluetooth)

Step 1: Connect the scanner via USB or pair via Bluetooth.

Step 2: Wait for the scanner to be recognized as a keyboard input device.

Step 3: Open POS and scan an item to test.

iPad/Tablet (Bluetooth)

Step 1: Pair the scanner in the device’s Bluetooth Settings.

Step 2: Open POS and place the cursor in a text field.

Step 3: Scan an item to test.

Label Printers

• Suggested Models: Star Micronics Label Printer, DYMO LabelWriter 450, Zebra, Brother.

• Setup Steps

Step 1: Connect the label printer with your Window device via USB or pair via Bluetooth.

Step 2: Install the manufacturer’s driver.

Step 3: Confirm the printer appears in Printers & Scanners.

Step 4: In POS, go to Settings → Hardware.

Step 5: Select the label printer and save.

Note: Label printing from tablets is not recommended due to paper alignment issues.

The post Hardware Suggestions & Setup Steps appeared first on ConnectPOS.

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• Receipt Printers
  Receipt printers, specifically thermal printers, are essential for generating customer receipts quickly and quietly. They do not require ink and are widely used in retail and hospitality for their speed and reliability.
• Cash Drawers
  Cash drawers securely store cash, coins, and receipts. They are often connected to a receipt printer and open automatically when a cash transaction is processed.
• Barcode Scanners
  Barcode scanners capture product information instantly by reading barcodes. They reduce manual entry errors, speed up checkout, and support both 1D and 2D barcode formats.

Label Printers
Label printers produce adhesive labels for products, shelves, or shipping. Thermal label printers are most common in retail for printing barcodes, pricing, and inventory tags.

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