{"id":103786,"date":"2025-08-19T03:50:05","date_gmt":"2025-08-18T20:50:05","guid":{"rendered":"https:\/\/www.connectpos.com\/?post_type=docs&#038;p=103786"},"modified":"2025-08-19T03:50:06","modified_gmt":"2025-08-18T20:50:06","password":"","slug":"handling-exchanges","status":"publish","type":"docs","link":"https:\/\/www.connectpos.com\/knowledgebase\/handling-exchanges\/","title":{"rendered":"Handling Exchanges"},"content":{"rendered":"\n<p><strong>\u00a0<\/strong>\u00a0An exchange replaces refund returned item(s) with new item(s) for the customer.<br>To ensure customers receive the correct products while keeping inventory records accurate.<\/p>\n\n\n\n<p><strong>Step 1:<\/strong> Go to the <strong>Orders<\/strong> page.<br><strong>Step 2:<\/strong> Select the order you want to exchange.<br><strong>Step 3:<\/strong> Click Refund > choose the item you wish to <strong>Exchange<\/strong>.<br><strong>Step 4:<\/strong> Confirm the exchange. The system updates order and payment records automatically.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0\u00a0An exchange replaces refund returned item(s) with new item(s) for the customer.To ensure customers receive the correct products while keeping inventory records accurate. Step 1: Go to the Orders page.Step 2: Select the order you want to exchange.Step 3: Click Refund > choose the item you wish to Exchange.Step 4: Confirm the exchange. The system [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[1565],"doc_tag":[],"class_list":["post-103786","docs","type-docs","status-publish","hentry","doc_category-order-management"],"year_month":"2026-04","word_count":62,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Lindsay Lohan","author_nicename":"baolh2","author_url":"https:\/\/www.connectpos.com\/author\/baolh2\/"},"doc_category_info":[{"term_name":"Order Management","term_url":"https:\/\/www.connectpos.com\/knowledgebase-category\/order-management\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Handling Exchanges | ConnectPOS<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handling Exchanges\" \/>\n<meta property=\"og:description\" content=\"\u00a0\u00a0An exchange replaces refund returned item(s) with new item(s) for the customer.To ensure customers receive the correct products while keeping inventory records accurate. 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