{"id":78899,"date":"2023-09-11T23:22:19","date_gmt":"2023-09-11T16:22:19","guid":{"rendered":"https:\/\/www.connectpos.com\/?p=78899"},"modified":"2026-04-03T09:21:14","modified_gmt":"2026-04-03T02:21:14","slug":"click-and-collect-the-future-of-retail","status":"publish","type":"post","link":"https:\/\/www.connectpos.com\/click-and-collect-the-future-of-retail\/","title":{"rendered":"Click-and-collect &#8211; The Future Of Retail"},"content":{"rendered":"\n<p>With the rise of eCommerce, in 2020, there are <a href=\"https:\/\/www.oberlo.ca\/statistics\/how-many-people-shop-online\" target=\"_blank\" rel=\"noreferrer noopener\">2.05 billion<\/a> digital buyers, which means 1 out of every 4 people is an online shopper, and this number is expected to grow to 2.14 billion in 2021. Meanwhile, the desire for an in-store shopping experience is still going strong. First Insight report stated that 71% of shoppers spend $50 or more when shopping in-store, compared to only 54% of shoppers who shop online.\u00a0<\/p>\n\n\n\n<p>So what does it mean? A pathway is open, allowing these 2 seemingly contrasting shopping techniques to coexist harmoniously: Click-and-collect.&nbsp;<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.connectpos.com\/click-and-collect-the-future-of-retail\/#what_is_click-and-collect\" >What is click-and-collect?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.connectpos.com\/click-and-collect-the-future-of-retail\/#click-and-collect_benefits_to_customers\" >Click-and-collect benefits to customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.connectpos.com\/click-and-collect-the-future-of-retail\/#click-and-collect_benefits_to_retailers\" >Click-and-collect benefits to retailers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.connectpos.com\/click-and-collect-the-future-of-retail\/#how_to_set_up_click-and-collect\" >How to set up click-and-collect?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.connectpos.com\/click-and-collect-the-future-of-retail\/#to_sum_up\" >To sum up<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-what-is-click-and-collect\" style=\"font-size:30px\"><span class=\"ez-toc-section\" id=\"what_is_click-and-collect\"><\/span><strong>What is click-and-collect?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Click-and-collect is simply clicking to buy online and then collecting at the store &#8211; an <strong><a href=\"https:\/\/www.connectpos.com\/omnichannel-retail-pos\/\" target=\"_blank\" rel=\"noreferrer noopener\">omnichannel POS retail<\/a><\/strong> strategy. The hybrid eCommerce model combines physical and digital shopping experiences, creating a seamless shopping experience for customers. <strong>Click-and-collect<\/strong> is also known as \u2018<strong>buy online, pick up in-store<\/strong>\u2019 (BOPUS), so don\u2019t be confused if you see these two words being used interchangeably.\u00a0\u00a0\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-click-and-collect-benefits-to-customers\" style=\"font-size:30px\"><span class=\"ez-toc-section\" id=\"click-and-collect_benefits_to_customers\"><\/span><strong>Click-and-collect benefits to customers<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>By using <strong>click-and-collect<\/strong>, customers can control when they want to pick up their items. Therefore, they wouldn\u2019t have to worry about missing the delivery. Moreover, they could save on shipping costs by picking up the orders themselves in-store. And when they want to order an item that isn\u2019t available in their local store, click-and-collect lets them browse and order from other stores.&nbsp;<\/p>\n\n\n\n<p>This seamless experience takes the edge off stress for time-pressured customers by combining the comfort of shopping online with the speed of same-day delivery.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-click-and-collect-benefits-to-retailers\" style=\"font-size:30px\"><span class=\"ez-toc-section\" id=\"click-and-collect_benefits_to_retailers\"><\/span><strong>Click-and-collect benefits to retailers<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The method allows retailers to make their online and physical shopping experience more fully integrated, ultimately creating a seamless shopping experience for customers.<\/p>\n\n\n\n<p>A <a href=\"https:\/\/bellhowell.net\/cms\/wp-content\/uploads\/2018\/05\/Bell-and-Howell-Click-and-Collect-Retail-Consumer-Preference-Study.pdf\">study <\/a>in 2017 found that 49% of shoppers are more likely to make additional purchases when collecting their orders in stores, which help businesses to drive more in-store traffic.&nbsp;<\/p>\n\n\n\n<p>Another <a href=\"https:\/\/www.ups.com\/media\/en\/2014-UPS-Pulse-of-the-Online-Shopper.pdf\">research <\/a>revealed that 82% of shoppers are more likely to shop online if they could return products in-store. This reduces the return rate by making sure that customers are satisfied with their purchases before leaving the store.&nbsp;<\/p>\n\n\n\n<p>Although you have to pay to set up the click-and-collect system, you wouldn\u2019t have to pay for delivery drivers to drive everywhere, therefore you would save a fortune when implementing this method.&nbsp;<\/p>\n\n\n\n<p>Even if your online store doesn\u2019t have a physical store, you could still use click-and-collect. Various stores collaborate and let customers collect orders at their stores.&nbsp;<\/p>\n\n\n\n<p>For example, if you place an order from Argos, you could collect in either Sainsbury\u2019s or Homebase.<\/p>\n\n\n\n<p>Or maybe you don\u2019t have any store to partner with, pick-up lockers are great alternatives. When customers order an item, retailers (you) would put the item into the lockers, then customers would receive information about where and how to collect them from the lockers. Pick-up lockers are available almost anywhere and are theft-proof since buyers are the only one know about it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-set-up-click-and-collect\" style=\"font-size:30px\"><span class=\"ez-toc-section\" id=\"how_to_set_up_click-and-collect\"><\/span><strong>How to set up click-and-collect?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Click-and-collect could be set up to include any location that brands put up. First, it is important to make sure that there is enough demand inventory within the store. Next, physical space is also crucial in order to receive, process, send, and retrieve for customers.&nbsp;<\/p>\n\n\n\n<p>In ConnectPOS, brands could set up their pick-up location(s). Once arranged, click on \u2018Allow click and collect\u2019, and your customers could choose which location is convenient for them.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-to-sum-up\" style=\"font-size:30px\"><span class=\"ez-toc-section\" id=\"to_sum_up\"><\/span><strong>To sum up<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Click-and-collect has a rather low entry cost, so there is no reason why you should not implement it into your POS system. It could act as a driving force for in-store purchases. Customers had already researched online before going into stores to buy the products. Click-and-collect is simply a way for retailers to mirror cross-channel service that customers are trying to do themselves.<\/p>\n\n\n\n<p>During the pandemic of COVID, click-and-collect is the best choice there is, stores now even offer contactless pick-up, perfect for when customers want to go out but don\u2019t want to risk their health. At <strong><a href=\"https:\/\/www.connectpos.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">ConnectPOS<\/a>,<\/strong> we offer cutting-edge technology and support click-and-collect features. Contact us for your <a href=\"https:\/\/www.connectpos.com\/free-trial\/\" target=\"_blank\" rel=\"noreferrer noopener\">free trial<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the rise of eCommerce, in 2020, there are 2.05 billion digital buyers, which means 1 out of every 4 people is an online shopper, and this number is expected to grow to 2.14 billion in 2021. Meanwhile, the desire for an in-store shopping experience is still going strong. First Insight report stated that 71% [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":78900,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[124],"tags":[],"class_list":["post-78899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Click-and-collect - The Future Of Retail | ConnectPOS<\/title>\n<meta name=\"description\" content=\"A pathway is open, allowing these 2 seemingly contrasting shopping techniques to coexist harmoniously: Click-and-collect.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.connectpos.com\/click-and-collect-the-future-of-retail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Click-and-collect - The Future Of Retail | ConnectPOS\" \/>\n<meta property=\"og:description\" content=\"A pathway is open, allowing these 2 seemingly contrasting shopping techniques to coexist harmoniously: Click-and-collect.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.connectpos.com\/click-and-collect-the-future-of-retail\/\" \/>\n<meta property=\"og:site_name\" content=\"ConnectPOS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/connectpos\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-11T16:22:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-03T02:21:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.connectpos.com\/wp-content\/uploads\/2023\/09\/wepik-export-20230911162154H3ZZ.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ConnectPOS Content Creator\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ConnectPos\" \/>\n<meta name=\"twitter:site\" content=\"@ConnectPos\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ConnectPOS Content Creator\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.connectpos.com\\\/click-and-collect-the-future-of-retail\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.connectpos.com\\\/click-and-collect-the-future-of-retail\\\/\"},\"author\":{\"name\":\"ConnectPOS Content Creator\",\"@id\":\"https:\\\/\\\/www.connectpos.com\\\/#\\\/schema\\\/person\\\/c4541abd776275d4561dc1d91a5d8bf2\"},\"headline\":\"Click-and-collect &#8211; 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